Last updated: July 2026
1. Information We Collect
When you place an order or contact us, we collect the information you provide directly, such as your name, phone number, delivery location, and order details. We do not require an account to browse or shop.
2. How We Use Your Information
- To process and confirm orders placed via WhatsApp
- To arrange delivery of chicks and incubators
- To respond to inquiries and provide customer support
- To improve our products and service
3. WhatsApp Ordering
Our checkout flow opens WhatsApp with your order pre-filled. Messages sent this way are subject to WhatsApp's own privacy practices in addition to ours, since the conversation takes place on their platform.
4. Data Sharing
We do not sell your personal information. We only share order details with delivery partners where necessary to fulfil your order.
5. Cart Data
Items you add to your cart are stored locally in your browser so your selections persist between visits. This data stays on your device and is not automatically sent to us until you complete checkout.
6. Your Rights
You may ask us to access, correct, or delete personal information we hold about you at any time by contacting us.
7. Contact
Questions about this policy can be sent to hello@kukuhatch.co.ke or via WhatsApp on our Contact page.